13 Dec Making a Splash with the ICE Strategy: Incredible Client Experience (Northland) Making a Splash with the ICE Strategy: Incredible Client Experience (Northland) Tuesday, December 13, 2022 (1:00 PM to 4:00 PM) 3.00 CE Hours KCRAR - Northland Office, Kansas City, Missouri CE, KCRAR Details You're Registered! DescriptionLocationInstructorsDocumentsCancellation Policy Rapidly shifting attitudes, loyalties, and expectations need to be met with solid service: online AND face-to-face. You need ICE! Make your customer service remarkable; provide the Incredible Client Experience that today’s marketplace demands. This interactive session shows you how to evaluate your business processes and then plan a sure-footed path to consumer confidence, trust, and enthusiasm about the “cool” services you offer. You’ll learn how to • Survive and thrive amidst constant change. • Harness technology to enhance communication and the client connection. • List the steps to generate a genuinely interactive and consumer-centric business model. • Use the most effective service practices and tools to create great moments of magic in the relationship. • Work closely with clients to problem solve and complete tasks in a way that meets their expectations. And that’s just the tip of the iceberg! Join Karel Murray, CSP, and find out how ICE can heat up your business. KCRAR - Northland Office - Large Classroom KCRAR - Northland Office (Large Classroom)11500 N. Ambassador DriveSuite 270Kansas City, MO 64153 Map & Directions Sheridan, Andrea Making a Splash with the I.C.E. Presentation 2023 Making a Splash with I.C.E. Handout 2023 KCRAR requires a minimum of 24-hour advanced notice for class cancelations. No shows will be charged $30. If you need to cancel a future class registration, please follow these instructions: 1) Go to www.kcrar.com and log in, click on “My Account”2) Click on “My Classes” and scroll to the class you wish to cancel3) Click on the Course Title “Details”4) Click “Cancel”5) Click “Submit Cancelation”