06 Nov Making a Splash with the ICE Strategy: Incredible Client Experience Making a Splash with the ICE Strategy: Incredible Client Experience Tuesday, November 6, 2018 (9:00 AM to 12:00 PM) 3.00 CE Hours KCRAR - Leawood Office, Leawood, Kansas Details You're Registered! DescriptionLocationInstructorsCancellation Policy Rapidly shifting attitudes, loyalties, and expectations need to be met with solid service: online AND face-to-face. You need ICE! Make your customer service remarkable; provide the Incredible Client Experience that today’s marketplace demands. This interactive session shows you how to evaluate your business processes and then plan a sure-footed path to consumer confidence, trust, and enthusiasm about the “cool” services you offer. You’ll learn how to • Survive and thrive amidst constant change. • Harness technology to enhance communication and the client connection. • List the steps to generate a genuinely interactive and consumer-centric business model. • Use the most effective service practices and tools to create great moments of magic in the relationship. • Work closely with clients to problem solve and complete tasks in a way that meets their expectations. And that’s just the tip of the iceberg! Join Karel Murray, CSP, and find out how ICE can heat up your business. KCRAR - Leawood Office - Large Classroom KCRAR - Leawood Office (Large Classroom)11150 Overbrook Rd.Leawood, KS 66211 Map & Directions Murray, Karel Motivational Humorist, Real Estate Business Strategist, Consultant and Author Karel Murray engages her audiences with a mix of attitude, perspective, humor and relevant, timely contentthat inspires accountability for achieving results. She opens and closes conferences nationally and internationally with a memorable energy, impactful insight about personal accountability and provides relevant, immediately applicable information for attendees. Having presented to over 90,000+ people in her career, her extensive real estate experience as a past managing broker and professional speaking background combine for an incredible attendee experience.Karel has retired her CSP (Certified Speaking Professional) designation and still holds the Real Estate Educators Association DREI (Distinguished Real Estate Instructor) designationsand is a Past President of the national Real Estate Educators Association (REEA). As an accomplished writer and humorist, Karel is the author of four books and featured infour more. Whether as a keynote speaker or a business content provider at association and corporate events, Karel Murray ensures her sessions will not only increase the energy ofindividuals and teams, but will provide them with applicable tools and processes to positively impact their professional life..Karel Murray combines her human resource management background with her business, community and association leadership experiences to deliver content that not only informsand educates, but provides practical suggestions mixed with a healthy dose of humor. Attendees soon discover that they are learning how to be innovative and more open mindedwhen it comes to problem solving, communication and leadership – laughing all the way. CLASS CANCELATIONS: KCRAR requires a minimum of 24-hour advanced notice for class cancelations. No shows will be charged $30. If you need to cancel a future class registration, please follow these instructions: 1) Under the Education and Events tab, click on “My Classes”2) Click on the Course Title “Details”3) Click “Cancel”4) Click “Submit Cancelation”